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-Delivering quality service to customers via efficient and accurate processing while projecting a professional and warm image in all interpersonal dealings.
-Ensuring that there is water tight cash controls in place at all times.
-Ensuring that Branch System Uptime is maintained and system admin functions.
KEY ROLES & RESPONSIBILITIES
-Observations of queue time and length and taking action as needed to capacities serving counters and/or managing customer traffic.
-Ensure that branch premises and banking hall are maintained to the specific standard.
-Manage or recommend workflow changes for greater efficiency.
-Resolving investigations and enquiries initiated by customer enquiry to the specified standard.
-Ensure ATM account is reconciled and outstanding items fully explained
-Key custodianship responsibilities
-Management of vault cash holding
-Dual vault custodianship
-Process all outward clearing cheques and ensure the clearing account is reconciled and zerorised daily.
-Payments are made in accordance with customer mandates and call back for qualifying transactions.
-Safe custody of outward clearing cheques
-Maintaining proper records of outward/inward returned cheques
-Prepare outward caution notices and ensure proper record of inward caution notices
-Validation of teller transactions
-Ensure branch system link is up and running at all times
-Ensure all systems updates are carried out in due time.
-Effective back up to Branch Operations Manager
QUALIFICATIONS & SKILLS
-B.Sc University Degree (2:2 Minimum)
-Good analytical skills
-Good communication and interpersonal skills
-In compliance with the National Youth Service Corps (NYSC) Act of 2004, all applicants should ensure they have completed the mandatory NYSC programme. A
discharge certificate will be required as evidence of completion of the programme. Where an excemption has been granted, a certificate will also be required.
HOW TO APPLY
To apply visit the link below, and enter as keyword ‘Teller Services Manager’.
For more details click link: http://www.standardchartered.com/careers/job-opportunities/global-job-search/en/index.html